Privacy & Security

Tourism Queensland is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and confidentiality and security of any information that may be provided to us.

The Queensland Government has established a privacy regime for the Queensland public sector, based on eleven Information Privacy Principles. These are contained in an Information Standard that Tourism Queensland is required to adhere to. A copy of this Standard can be accessed at www.qgcio.qld.gov.au/index.html

Why we collect personal information

As part of it’s function, Tourism Queensland processes numerous requests for tour brochures or information, provides avenues for the booking of travel and holidays, provides opportunities for tourism operators to market and promote their services, conducts competitions and online auctions and collects information on the types of holidays that consumers prefer.

Tourism Queensland also collects personal information for specific market research and to determine if there are any demographic trends in the way consumers use travel information and book travel products. This information is aggregated as statistical information and enables us to develop and promote the Queensland tourism industry.

e-Newsletters

Tourism Queensland collects your personal information in order to send you the free e-Newsletters that contain travel and holiday information. The provision of your personal information is voluntary. Should you not wish to provide your personal information we will be unable to send you the e-Newsletters. Any personal information that you provide to us can be deleted at any time by unsubscribing.

Cookies

Some of our web pages use "cookies". Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves do not tell us your email address or other personally identifiable information unless you choose to provide this information to us.

When you visit our sites, our internet service provider makes a record of your visit and logs the following information for statistical purposes only -

• The users server address,The users top level domain name (for example .com, .gov, .au, etc.)
• The date and time you visited this site,
• The pages accessed and documents downloaded,
  
• The previous site visited,
  
• The type of browser you used.

No attempt is, or will be, made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our activity logs.

Security

When you make a payment through our web site your personal and financial details are protected at all stages of the transaction. In processing your payment we will need to know your name, residential/postal address, e-mail address, and credit card details. We do NOT store your credit card details on our servers at any stage of the transaction. Once the credit card details have been sent to our financial institution, they are no longer known to the system. All transactions are secured by encryption technology, which enables information to be sent over the Internet in an encrypted form thereby ensuring protection against unauthorised access to your personal information.

Email Correspondence

This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained as required by the Libraries and Archives Act 1988 and other relevant regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. E-mail messages may be monitored by website support staff for system trouble shooting and maintenance purposes.

There may be times when personal information is provided to outside contractors (such as mailing houses) to assist with the distribution of tourism information. These companies are forbidden from using this information for any other purpose.

Access to your personal information

You can ask whether we are keeping personal information about you by writing to or emailing Tourism Queensland's Privacy Officer whose contact details are below. If we do have information on file, you can ask to access a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate, irrelevant, out of date or misleading. There is no charge for an individual to seek access to or apply to amend their personal information. However, your right of access to and amendment of personal information is subject to exceptions provided in the Freedom of Information Act 1992 or any other State Law.

If you have any queries about our privacy and security practices, please contact privacy@tq.com.au or write to:

Privacy Officer
Tourism Queensland
GPO Box 328
Brisbane Qld 4001